Entrepreneurs have a hard time vacationing. Why? They are afraid to be away from their business for too long. When your income depends upon individual efforts, being away from your business means no individual efforts are being made. This is where a virtual assistant can help.
If you plan ahead, you can take the time to train a virtual assistant to do the tasks needed to keep your business growing. I personally have 3 areas where I train my virtual assistant in order to be sure my business continues to progress in a forward direction.
Responding to Customer Emails
A virtual assistant is an excellent resource for responding to customer emails. Nothing annoys customers more than waiting a long time to hear back when they submit a question via email. If you are on vacation, this wait can be even longer.
Take the time to create templates for your virtual assistant to use. This will insure they are handling issues the way you want. It takes the guess work out of things. It controls the language used. It also shows customers the emails came from you as the voice is the same.
Watching Project Deadlines
My virtual assistant keeps an eye on my project management software. I have her trained to look for milestones that are due and then follow up if they are not completed on time. She makes sure all developers stay on track. She does this at a fraction of the cost of a project manager.
Train your virtual assistant on your order fulfillment process. This approach gives you a backup in case you are busy. During holidays you can speed up the fulfillment process by using multiple virtual assistants.
This approach keeps customers happy and keeps money flowing into your bank account.